Here’s a quick overview of how our order processing & shipping work for Levain Bakery Gift Boxes. We bake cookies to order and generally can ship orders placed before 12:00 (noon) Eastern Time, Monday - Thursday, for delivery Tuesday through Friday; Saturday may be available by special arrangement. We ship with UPS and offer local delivery with Caviar or DoorDash south of 125th Street in Manhattan. Courier deliveries to other NY boroughs may be available by special arrangement. Please contact us at firstname.lastname@example.org or 1-877-4Levain (877-453-8246) to discuss.
Again, for freshness, we ship Monday - Thursday for delivery by Friday. UPS reattempts unsuccessful Friday deliveries on Monday. Please plan accordingly! We do not generally ship orders if they will be in transit over a weekend. That means that, for some destinations, if you order on Thursday and select ground or two-day shipping, your first available delivery date may be the next week. You’ll be able to select the delivery date and shipping service that works best for you during checkout.
There may be a time in which your Friday delivery gets delayed until Monday, due to UPS weather or operations delays. Not to worry: because our cookies are baked fresh daily, they will still be fresh and delicious when they arrive! To better protect against delays, we recommend selecting a different delivery date if possible.
UPS does not deliver to PO boxes, so you’ll need to use the street address of a post office if that’s the only way your recipient can get their mail.
Please note that we ship all of our orders with a signature required at shipping, so we recommend shipping to an address where someone will be available to sign for the delivery. It is at the sole discretion of UPS whether or not your package will be left without a signature. If signature is waived, Levain Bakery cannot be held responsible if the package is lost, stolen or damaged.
Where do you ship?
We ship our Cookie Gift Boxes within the United States (including Hawaii and Alaska). To ensure your cookies arrive in the best condition, we require that orders shipping beyond the northeastern United States use express shipping (two day or overnight), which you can select at checkout.
Ground shipping is available for the following states: Connecticut, Delaware, Georgia (partial), Indiana, Illinois (partial), Maryland, Massachusetts, Michigan (partial), New Hampshire, Kentucky, Maine, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Washington D.C., West Virginia, Vermont and Virginia.
All shipping options for your delivery address are displayed at checkout, along with exact prices. Saturday delivery is available by special arrangement; typically the shipping fees for this service start at $100, depending on the quantity of cookies and delivery address. If you’d like to arrange for your cookies to deliver on a Saturday, please contact us at email@example.com or 877-4LEVAIN.
Due to the highly perishable nature of our cookies, at this time we are unfortunately unable to support shipping to international locations or APO/FPO addresses.
What’s the best way to ensure my order arrives on a specific date?
Cookies are the best part of any party, celebratory moment or a regular day, we agree! At checkout you can select the date by which you would like your cookies to arrive, and we’ll ship them out accordingly.
If you’re ordering for a specific event, we strongly recommend selecting delivery a business day or two in advance, just in case there are any unforeseen issues. Our cookies freeze beautifully and can be held in the freezer happily - just thaw at room temperature for a few hours before your event or pop in an oven at 350 to return to bakery-fresh goodness.
The best available shipping rate for your requested date and location will be shown at checkout. Choosing a later delivery date may provide lower shipping rates.
Oops! I made a mistake placing my order. Can you help?
We’re on the case! If your order hasn’t shipped yet, we can make adjustments to the contents and shipping details. Simply reply to your order confirmation and let us know what’s going on. If you need to reach us proactively, contact us at firstname.lastname@example.org or 877-4LEVAIN.
How do I place orders shipping to multiple addresses?
At this time, our site is only able to process orders with one shipping address at a time. If you’ve got a big list (10 or more), we’re happy to help streamline the process. Simply email email@example.com.
Where is my order?
You’ll get an email confirmation immediately after you place your order and receive another one the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you can click to get updates on transit.
If you do not receive a confirmation email, please check your junk mail folder and add firstname.lastname@example.org to your safe senders list.
If you’re looking for a Caviar order, you can check its status via their order confirmation email. If you run into any issues, please contact their support team directly:1-866-612-7021 option 3.
Help! There was a problem with my order.
We’re on the case! Reply to your order confirmation or email email@example.com and let us know what’s going on. We will do our best to make it right.
Do you accept returns?
Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email firstname.lastname@example.org and let us know what’s going on. We will do our best to make it right.