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We’d love to have you! Please visit our locations page for a complete listing of our retail bakeries.
Never! Literally, never. We bake cookies from open to close, every day. Whether your craving hits at 7:30 am on the Upper East Side or 10pm in Noho, we’ve got warm, just-baked cookies to hit the spot. Check the hours of each of our bakeries here.
Advanced planning is the best kind of planning! If you’d like to place an order with one of our bakeries, please order via our Local Delivery and Pick Up option here. For larger catering inquiries, please call the bakery directly.
Yes! You can order for local delivery through our site directly. Please note, our blue cookie gift boxes are only available for nationwide shipping.
All of these are available payment options at our retail bakeries. At this time, however, none of these are available through our online shop.
While we don’t bake traditional layered cakes, our cookies are often used to create cookie towers for celebrations like weddings, birthdays, baby showers, and more. If you’re interested in exploring that option, fill out an inquiry form and let us know what you’re thinking by using the additional comments field. Please note that we can only supply the cookies and some inspiration! You’ll need to provide the tower itself and do some assembly.
Thanks for the compliment! We agree - it would be great to have a Levain Bakery in everyone’s neighborhood. We have officially opened bakeries outside of New York and more locations to come! Be sure to follow us on Facebook and Instagram and sign up for our email list to be the first to know about our plans in other areas. In the meantime, we have a list of bakery locations here, and we’re happy to ship cookies straight to your door! Shop cookies for nationwide delivery now.
For any collaborations or partnerships, please reach out to firstname.lastname@example.org
At this time, we don’t offer any of our products to other retailers.
We’re thrilled you want to become part of the Levain family. At this time, we’re not franchising nationally or internationally.
Levain Bakery’s cookies can be stored in an airtight container for up to one week. If you’d like to save them for later, we recommend individually wrapping them and storing them in the freezer until a craving hits. Pro tip: cut a whole cookie into quarters before you freeze it - it’s the perfect bite-sized snack! When you’re ready to eat, warm your cookies in a 350°F oven for 5-10 minutes or until heated through.
If you have fresh or room temp cookies and want to achieve peak ooey-gooey-Instagrammable meltiness, warm your cookies in a 350°F oven for a few minutes or until heated through.
Fair warning: never store your cookies in the refrigerator or use a microwave to reheat them! Both will lead to hard, dried out cookies, which is no fun for anyone.
We bake all of our cookies and baked goods on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, peanuts and tree nuts. You can find the allergens for all of our cookies on the cookie product page. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.
We offer a Chocolate Lovers pack that includes two flavors without nut ingredients (but not made in an nut-free facility).
If you're looking for a gluten-free or vegan option, we have a Vegan & GF Chocolate Chip Walnut cookie available for national delivery as well as for purchase in our bakeries. Please note, these are not certified gluten-free and contain other allergens such as walnut, cashew, almond and coconut.
We pride ourselves on sourcing high quality, real ingredients. In other words, nothing you can't pronounce or recognize and no preservatives either. Ingredients for each cookie are listed below. Please reach out to email@example.com with any ingredient questions for our seasonal flavors.
Chocolate Chip Walnut: Baking Powder, Butter, Salt, Eggs, Flour, Sugar, Chocolate Chips, Walnuts
Two Chip Chocolate Chip: Butter, Sugar, Eggs, Flour, Salt, Baking Powder, Chocolate Chips, Vanilla Extract
Dark Chocolate Chocolate Chip: Butter, Sugar, Flour, Eggs, Chocolate Chips, Cocoa Powder, Baking Powder, Salt
Dark Chocolate Peanut Butter Chip: Butter, Peanut Butter Chips, Sugar, Flour, Cocoa Powder, Eggs, Baking Powder, Salt
Oatmeal Raisin: Baking Powder, Butter, Salt, Flour, Eggs, Raisins, Sugar, Oats
Vegan & GF Chocolate Chip Walnut: Vegan Butter (made from cashews, almond oil, coconut oil, salt), Brown and White Sugar, Egg Replacer, Water, GF Flour, Salt, Baking Powder, Walnuts, Vegan Chocolate
Our facilities are not under kosher supervision, but our cookie ingredients are certified kosher.
We have a Vegan & GF Chocolate Chip Walnut cookie available for national delivery as well as for purchase in our bakeries. Please note, these cookies are not certified gluten-free and contain other allergens such as walnut, cashew, almond and coconut.
Our savory breads (available in the bakeries) are also a great option for vegans.
We make our cookies in small batches by hand every day, so we are unable to change the size or the flavors with special requests. Our cookies are great for sharing or can be frozen for future snacking!
Yes we do! We ship our cookie gift boxes anywhere in the United States --check out our flavors and shop now!
Not to worry, we never include pricing or similar details for our online orders shipped nationwide. For local delivery from one of our bakery locations, please call the bakery for any special requests.
The best way to make sure your gift is “from” the right person is to enter that information as the billing name checkout. If you’re sending from your company, for example, you could enter “Jane’s Flower Shop” rather than Jane Doe in the name field.
The best way to customize your cookie selection is to order the individual flavors you’d like as packs of four. For example, if you want 2 flavors you can add a 4-pack of our Chocolate Chip Walnut and separate 4-pack of our Dark Chocolate Peanut Butter Chip.
We currently aren’t set up to specify what cookie flavors are included in the individual packs, but our tech team is hard at work to add this capability.
Advanced planning is the best kind of planning! At checkout, you can enter the date that you would like your order to arrive, up to 25 days in advance. Please note that once a package is in the hands of the mail carrier, we are unable to ensure it will not be waylaid by unforeseen events, such as weather. If your cookies absolutely must arrive by a specific date, we recommend scheduling them to arrive a day or two early; rest assured, they keep very well at room temperature for a few days or in a freezer for many weeks.
The box and bracing trays inside are! Our new shipper is made from 50% recycled post-consumer waste material and is fully recyclable upon disposal. The interior pieces are compostable, and we removed the tissue paper and interior box to avoid additional waste. Unfortunately, the cellophane bags required to keep the cookies fresh are not recyclable, but we’re always on the lookout for new packaging options.
We’re on the case! Reply to your order confirmation or email firstname.lastname@example.org and let us know what’s going on. We will do our best to make it right.
Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email email@example.com and let us know what’s going on. We will do our best to make it right.
You’ll get an email confirmation immediately after you place your order and receive another one the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you can click to get updates on transit.
If you do not receive a confirmation email, please check your junk mail folder and add firstname.lastname@example.org to your safe senders list.
If you’re looking for a local delivery order, please refer to your confirmation email and call the appropriate bakery.
Please visit our Shipping Page for more details.
Free Shipping for 12-packs
12-pack sizes ship for free (always) because the more cookies the better! Discount will be automatically applied once a 12-pack is added to your cart. Shipping discount is up to a $20 value and not valid for overnight shipping. Offer cannot be applied to any combination of 4 packs.
Referred New Customer Code:
Free Shipping on First Time Order of $49+ (up to $20)This free shipping offer applies to orders purchased through our referral program on levainbakery.com only. Levain Bakery reserves the right to modify or cancel the offer at any time. Offer only applies to first time orders of $49+ and the discount is limited to shipping rates up to $20. Offer cannot be combined with other promotions. Offer cannot be applied to corporate orders or party favor orders.Referrer Existing Customer Code:
$29 off your order with an 8 or 12 packThis $29 off offer applies to orders purchased through our referral program on levainbakery.com only. Levain Bakery reserves the right to modify or cancel the offer at any time. Offer code will be sent after referred order has been placed and shipped successfully. Offer only applies to orders containing an 8 or 12 pack. Offer not valid on any 4-packs or combination of 4-packs. Offer cannot be combined with other promotions. Offer cannot be applied to corporate orders or party favor orders.
When ordering $1,000 or more worth of cookies (for example, that's 21 or more 8-pack gift boxes), you will receive a 10% discount off your order. Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.
Absolutely! We love sending cookie joy and are happy to help make your list and check it twice. For more information and to get started, fill out an inquiry form or email email@example.com
Absolutely! Levain Bakery cookies are an excellent—and delicious—way to keep the party going long after the last song ends. Our cookies pair well with any event—especially weddings, birthdays, graduations, and retirements. For more information, and to get started, fill out an inquiry form or email us at firstname.lastname@example.org.
We’re happy to work with you to customize your order. Minimum quantities will apply for any customization, and the price and timeline may be adjusted accordingly. For more info and to get started, fill out an inquiry form or email email@example.com or firstname.lastname@example.org to let us know what you have in mind! **Please note, unfortunately customizations cannot be offered during the holiday season.
Since our team bakes and ships to order each day, we need advanced notice to plan for large orders. We typically require 3-4 week’s notice for large orders and an additional week if your order includes customization. That said, we know things pop up sometimes, and we're always happy to try to accommodate a shorter window if we're able to. Send us an email at email@example.com or firstname.lastname@example.org and we’ll see what we can do!
Yes! When ordering $1,000 or more worth of cookies (for example, that's 21 or more 8-pack gift boxes), you will receive a 10% discount off your order. Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.
Breads, pastries, and cookies can be ordered through local delivery (within 5 to 8 miles of our bakeries) or pick up daily directly on our website. You can click here to start ordering locally.
Please note: Be sure to include a valid contact phone number for the person receiving the delivery so the courier can contact them if there are any issues.
For deliveries made through third party platforms such as DoorDash, Caviar and UberEats: additional charges may be added for failed deliveries, courier re-attempts and courier telephone calls required to complete delivery. Customers are responsible for giving accurate and adequate delivery instructions and contact information. If the courier cannot make contact with the recipient, the order may be forfeited without refund. Please contact the delivery platform directly for any questions.
If you're near one of our bakeries and would like to order breads, pastries, or cookies for local delivery or pick up, click here. The items will be packed in our standard bakery bags or white bakery boxes. This is the fastest option if you're near one of our bakery locations.
If you would like to ship a cookie gift box anywhere in the US, national delivery is the option for you. Gift box packaging and gift notes are available through our online shop. Please note that we’re not able to ship our breads and pastries by mail at this time.
We sell physical cards for use in our retail bakeries. To redeem a gift card in store, simply present it at the register. Gift cards cannot be used on our website at this time.
Right now, our t-shirts are available only to our bakery teams. Please check out our Merch page for other cool branded swag like our tote bags. Of course, if you absolutely must have a t-shirt (we get it), we’re always looking for delightful, talented people to join our team!
We’re always looking for fun, friendly people to join the Cookie Lovers' Parade. You can find a list of all of our open positions and submit an application on our Jobs page. If you just want to introduce yourself, we’d love to meet you! Please email email@example.com with the store location you’d like to join, a recent copy of your resume, and a bit about yourself!
We've chosen to press pause on our frozen, smaller sized 2 oz. cookies at this time. In this post-pandemic, inflationary environment, it's no longer feasible for us to bring the same Levain recipe to grocery stores at a price point that conveys the right value. We hope that we can revisit our grocery cookies in the future. We'll certainly miss being in your freezers, but the good news is that you can still purchase our fresh-baked 6 oz. cookies on our site or visit one of our retail bakery locations. They still freeze just as well and can be cut up for the perfect bite-sized snack!
Have a cookie conundrum or just want to share the cookie love? Drop us a line using this form, and a Levain team member will get back to you within 24-48 business hours. If you have a question about an existing order, please email firstname.lastname@example.org.
If you have a media or press inquiry, please email email@example.com
If you have a collaboration or partnership request, please email firstname.lastname@example.org
Need to speak with someone at a specific bakery? View our bakery locations for phone numbers.
Would you like to upgrade your 8-pack to be packaged in one of our Levain cookie tins?
Each online order can only be sent to one address.
We bake-to-order and limit transit time so cookies are fresh upon arrival. Shipping dates and pricing are determined by location/availability. We try our best to deliver orders as requested, but the mail carrier may experience unexpected delays. We recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date.
MORE SHIPPING INFO +
*If you enter your recipient's email address, they will receive
shipping notification emails (we won't include any order or pricing info, so your gift details
will still be a surprise!)