Questions?

FAQs

I want to visit a bakery! Where are you located?

We’d love to have you! Please visit our locations page for a complete listing of our retail bakeries. 

Do you ever run out of cookies?

Never! Literally, never. We bake cookies from open to close, every day. Whether your craving hits at 7:30 am on the Upper East Side or 10pm in Noho, we’ve got warm, just-baked cookies to hit the spot. Check the hours of each of our bakeries here.

Can I order in advance?

Advanced planning is the best kind of planning! If you’d like to place an order with one of our bakeries, please order via our Local Delivery and Pick Up option here up to 5 days in advance. For larger catering inquiries, please email info@levainbakery.com or call the bakery directly.

Do you offer local delivery?

Yes! You can order for local delivery through our site directly. Please note, our blue cookie gift boxes are only available for nationwide shipping.

Do you accept Apple Pay/Google Pay/Android Pay?

All of these are available payment options at our retail bakeries. At this time, however, none of these are available through our online shop.

Do you make cakes or cupcakes?

While we don’t bake traditional layered cakes, our cookies are often used to create cookie towers for celebrations like weddings, birthdays, baby showers, and more. If you’re interested in exploring that option, fill out an inquiry form and let us know what you’re thinking by using the additional comments field. Please note that we can only supply the cookies and some inspiration! You’ll need to provide the tower itself and do some assembly.

Levain is amazing! Do you have any bakeries outside of New York?

Thanks for the compliment! We agree - it would be great to have a Levain Bakery in everyone’s neighborhood. We have officially opened bakeries outside of New York and more locations to come! Be sure to follow us on Facebook and Instagram and sign up for our email list to be the first to know about our plans in other areas. In the meantime, we have a list of bakery locations here, and we’re happy to ship cookies straight to your door! Shop cookies for nationwide shipping now.

Are your bakeries safe for customers with food allergies?

We bake all of our cookies and baked goods on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, sesame, peanuts and tree nuts. You can find the allergens for all of our cookies on the cookie product page. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery. Please reach out to our team for any questions or concerns regarding this.

If you're looking for a gluten-free or vegan option, we have a Vegan & GF Chocolate Chip Walnut cookie available for national delivery as well as for purchase in our bakeries. Please note, these are not certified gluten-free and contain other allergens such as walnut, cashew, almond and coconut.

Can I place a wholesale order?

At this time, we don’t offer any of our products to other retailers.

Can I open a franchise?

We’re thrilled you want to become part of the Levain family. At this time, we’re not franchising nationally or internationally.

I love Levain Cookies! Do you ship them?

Yes, we do! We ship our cookie gift boxes nationwide --check out our flavors and shop now! 

Please visit our Shipping Page for more information and details.

How are the cookies packaged for nationwide shipping?

Each cookie gift box contains either four, eight or twelve 6-ounce cookies, packed in beautiful cellophane bags with hand-tied blue ribbons. They're then placed in our iconic blue shipper boxes for a safe journey to the recipient.

Ordering more than one gift box? Each blue gift box will arrive packed together in a larger brown box.

**SUMMER WEATHER ADVISORY: Cookies will not be packed in insulated boxes or with ice packs. For warmer temperatures, we strongly recommend keeping a close eye on the tracking information and having someone available to receive the delivery. 

What payment methods do you accept?

We accept most major credit cards. At this time, we're unable to process Discover or Diners Club credit cards for Nationwide Shipping orders.

Please make sure billing information is correct before submitting your order. Declined payments may result in extra authorization holds (these will drop off in 5-10 business days).

Do you offer subscriptions?

Yes! We have a Cookie Club program, and you can click here for more info.

Our subscriptions make a great gift for someone or just for yourself (we love a good treat yourself moment 😍).

I’m sending a gift - do you include prices in the box?

Not to worry, we never include pricing or similar details for our online orders shipped nationwide. For local delivery from one of our bakery locations, please call the bakery for any special requests.

I’m sending a gift but don’t want my name on the paperwork - can you help?

The best way to make sure your gift is “from” the right person is to enter that information as the billing name checkout. If you’re sending from your company, for example, you could enter “Jane’s Flower Shop” rather than Jane Doe in the name field. 

Can I customize the cookies in my gift box?

The best way to customize your cookie selection is to order the individual flavors you’d like as packs of four. For example, if you want 2 flavors you can add a 4-pack of our Chocolate Chip Walnut and separate 4-pack of our Dark Chocolate Peanut Butter Chip.

We currently aren’t set up to specify what cookie flavors are included in the individual packs, but our tech team is hard at work to add this capability.

Can I order in advance?

Advanced planning is the best kind of planning! At checkout, you can enter the date that you would like your order to arrive, up to 25 days in advance. Please note that once a package is in the hands of the mail carrier, we are unable to ensure it will not be waylaid by unforeseen events, such as weather. If your cookies absolutely must arrive by a specific date, we recommend scheduling them to arrive a day or two early; rest assured, they keep very well at room temperature for a few days or in a freezer for many weeks. 

IS YOUR PACKAGING RECYCLABLE/SUSTAINABLE?

The box and bracing trays inside are! Our new shipper is made from 50% recycled post-consumer waste material and is fully recyclable upon disposal. The interior pieces are compostable, and we removed the tissue paper and interior box to avoid additional waste. Unfortunately, the cellophane bags required to keep the cookies fresh are not recyclable, but we’re always on the lookout for new packaging options.

Do you accept returns?

Given the perishable nature of our cookies, we aren’t able to accept returns. All merchandise is final sale as well.

If you encountered an issue with your order, please email myorder@levainbakery.com and let us know what’s going on. We will do our best to make it right.

Help! There was a problem with my order.

We’re on the case! Reply to your order confirmation or email myorder@levainbakery.com and let us know what’s going on. We will do our best to make it right.

Where is my order?

You’ll get an email confirmation immediately after you place your order and receive another email with tracking once your order is being processed for shipment (1-3 days before the requested delivery date). 


If you do not receive a confirmation email, please check your spam/junk folder and add myorder@levainbakery.com to your safe senders list.


If you’re looking for a local delivery order, please refer to your confirmation email and call the appropriate bakery.

Do you offer digital gift cards?

We sure do! Our e-gift cards are redeemable on our online shop for nationwide shipping only. All e-gift card purchases are final sale and are not redeemable in-store. Once the e-gift card is received, you can simply enter the gift card code at checkout.

We sell physical cards for use in our retail bakeries. To redeem a gift card in store, simply present it at the register. Physical gift cards cannot be used on our website at this time and cannot be transferred into digital gift cards.

Are there any promotions currently running?

Free Shipping for 12-packs

12-pack sizes ship for free (always) because the more cookies the better! Discount will be automatically applied once a 12-pack is added to your cart. Shipping discount is up to a $20 value and not valid for overnight shipping. Offer not valid on any 4-packs or combination of multiple 4-packs.

Referral Program - Click here to get started

Referred New Customer Code:

Free Shipping on First Time Order of $49+ (up to $20)
This free shipping offer applies to orders purchased through our referral program on levainbakery.com for Nationwide Shipping only. Levain Bakery reserves the right to modify or cancel the offer at any time. Offer only applies to first-time customers (duplicate billing info and shipping addresses will not be successful referrals) and first orders of $49+. The discount is limited to shipping rates up to $20. Offer cannot be combined with other promotions. Offer cannot be applied to corporate orders or party favor orders.

Referrer Existing Customer Code:

$29 off your order with an 8 or 12 pack
This $29 off offer applies to orders purchased through our referral program on levainbakery.com for Nationwide Shipping only. Levain Bakery reserves the right to modify or cancel the offer at any time. Offer code will be sent after eligible referral order has been placed successfully with the referral promo code and shipped. Offer only applies to orders containing an 8 or 12 pack. Offer not valid on any 4-packs or combination of multiple 4-packs. Offer cannot be combined with other promotions. Offer cannot be applied to corporate orders or party favor orders.

Please email myorder@levainbakery.com if you need your referral link re-sent.

Bulk Discount

When ordering $1,000 or more worth of cookies (for example, that's 21 or more 8-pack gift boxes), you will receive a 10% discount off your order. Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.

How do I redeem my e-gift card?

Our e-gift cards are redeemable on our online shop for nationwide shipping only. All e-gift card purchases are final sale and are not redeemable in-store. Once the e-gift card is received, you can simply enter the gift card code at checkout.

Do you offer corporate gifts?

Absolutely! We love sending cookie joy and are happy to help make your list and check it twice. For more information and to get started, fill out an inquiry form or email corporategifts@levainbakery.com

Do you offer party favors?

Absolutely! Levain Bakery cookies are an excellent—and delicious—way to keep the party going long after the last song ends. Our cookies pair well with any event—especially weddings, birthdays, graduations, and retirements. For more information, and to get started, fill out an inquiry form or email us at events@levainbakery.com.

Can I customize the packaging for large orders or party favors?

We’re happy to work with you to customize your order. Minimum quantities will apply for any customization, and the price and timeline may be adjusted accordingly. For more info and to get started, fill out an inquiry form or email events@levainbakery.com or corporategifts@levainbakery.com to let us know what you have in mind! **Please note, unfortunately customizations cannot be offered during the holiday season.

How far in advance do I need to place my order?

Since our team bakes and ships to order each day, we need advanced notice to plan for large orders. We typically require 3-4 week’s notice for large orders and an additional week if your order includes customization. That said, we know things pop up sometimes, and we're always happy to try to accommodate a shorter window if we're able to. Send us an email at events@levainbakery.com or corporategifts@levainbakery.com and we’ll see what we can do!

Do you offer any bulk discounts?

Yes! When ordering $1,000 or more worth of cookies (for example, that's 21 or more 8-pack gift boxes), you will receive a 10% discount off your order. Please note, the $1,000 threshold does not include the cost of shipping and shipping costs are not eligible for the 10% discount. Cannot be combined with other promotions.

How do I place an order for local delivery or pick up?

Breads, pastries, and cookies can be ordered through local delivery or pick up daily directly on our website. You can click here to start ordering locally.

Please note: Be sure to include a valid contact phone number for the person receiving the delivery so the courier can contact them if there are any issues.

For deliveries made through third-party platforms such as DoorDash, Caviar, Uber Eats, Grubhub and Seamless: additional charges may be added for failed deliveries, courier re-attempts and courier telephone calls required to complete delivery. Customers are responsible for giving accurate and adequate delivery instructions and contact information. If the courier cannot make contact with the recipient, the order may be forfeited without refund. Please contact the delivery platform directly for any questions.

What’s the difference between local delivery or pick up and nationwide shipping on your site?

If you're near one of our bakeries and would like to order breads, pastries, or cookies for local delivery or pick up, click here. The items will be packed in our standard bakery bags or white bakery boxes. This is the fastest option if you're near one of our bakery locations.

If you would like to ship a cookie gift box instead, nationwide shipping is the option for you. Gift box packaging and gift notes are available through our online shop. Please note that we’re not able to ship our breads and pastries by mail at this time.

I need help regarding my local delivery or pick up order.

The team is happy to help! You can call (855) 222-8111 for local delivery support or call the bakery directly for help with a pick up order.

You can also text "START" to (650) 852-1029 to get SMS updates on your orders.

If you placed your order through a third-party website or app such as DoorDash, Caviar, Uber Eats, Grubhub or Seamless, please contact their customer support teams directly.

HOW DO I REDEEM MY GIFT CARD?

Our e-gift cards are redeemable on our online shop for nationwide shipping only. All e-gift card purchases are final sale and are not redeemable in-store. Once the e-gift card is received, you can simply enter the gift card code at checkout.

We sell physical cards for use in our retail bakeries. To redeem a gift card in store, simply present it at the register. Physical gift cards cannot be used on our website at this time and cannot be transferred into digital gift cards.

I LOVE THE LEVAIN BAKERY T-SHIRTS THAT YOUR BAKERY TEAMS WEAR - CAN I BUY ONE?

Right now, our t-shirts are available only to our bakery teams. Please check out our merch at the bottom of the page here for other sweet, branded swag like our tote bags and hat. Of course, if you absolutely must have a t-shirt (we get it), we’re always looking for delightful, talented people to join our team!

ARE YOU HIRING?

We’re always looking for fun, friendly people to join the Cookie Lovers' Parade. You can find a list of all of our open positions and submit an application on our Jobs page. If you just want to introduce yourself, we’d love to meet you! Please email team@levainbakery.com with the store location you’d like to join, a recent copy of your resume, and a bit about yourself!

Why am I having trouble finding your frozen cookies in my local grocery store?

We've chosen to press pause on our frozen, smaller sized 2 oz. cookies at this time. In this post-pandemic, inflationary environment, it's no longer feasible for us to bring the same Levain recipe to grocery stores at a price point that conveys the right value. We hope that we can revisit our grocery cookies in the future. We'll certainly miss being in your freezers, but the good news is that you can still purchase our fresh-baked 6 oz. cookies on our site or visit one of our retail bakery locations. They still freeze just as well and can be cut up for the perfect bite-sized snack!

I HAVE ANOTHER QUESTION.

Have a cookie conundrum or just want to share the cookie love?  Drop us a line using this form, and a Levain team member will get back to you within 24-48 business hours.

If you have a question about an existing order, please email myorder@levainbakery.com

If you have a media or press inquiry, please email media@levainbakery.com

If you have a collaboration or partnership request, please email media@levainbakery.com

Need to speak with someone at a specific bakery? View our bakery locations for phone numbers.