Questions?

FAQs

I want to visit a bakery! Where are you located?

We’d love to have you! Please visit our locations page for a complete listing of our retail bakeries. 

Do you ever run out of cookies?

Never! Literally, never.
We bake cookies from open to close, every day. Whether your craving hits at 7:30 am on the Upper East Side or 10pm in Noho, we’ve got warm, just-baked cookies to hit the spot. Check the hours of each of our bakeries here.

Can I order in advance?

Advanced planning is the best kind of planning! If you’d like to place a pick-up order from one of our bakeries, please call the bakery directly (phone numbers here). We accept pick-up orders as far in advance as you’d like! Or, you can order online from Caviar up to 5 days in advance and skip the line when you pick up.

Do you offer local delivery?

Yes! We’ve partnered with Caviar and Doordash to offer deliveries from our bakeries in Manhattan, Brooklyn, and the DC area. If you’re planning ahead, Caviar accepts orders up to 5 days in advance.

Courier deliveries to other NY boroughs may be available by special arrangement. Please contact us at myorder@levainbakery.com or 1-877-4LEVAIN (877-453-8246) to discuss.

Do you accept Apple Pay/Google Pay/Android Pay?

All of these are available payment options at our retail bakeries. At this time, however, none of these are available through our online shop.

Do you make cakes or cupcakes?

While we don’t bake traditional layered cakes, our cookies are often used to create cookie towers for celebrations like weddings, birthdays, baby showers, and more. If you’re interested in exploring that option, fill out an inquiry form and let us know what you’re thinking by using the additional comments field. Please note that we can only supply the cookies and some inspiration! You’ll need to provide the tower itself and do some assembly.

Levain is amazing! Do you have any bakeries outside of New York?

Thanks for the compliment! We agree - it would be great to have a Levain Bakery in everyone’s neighborhood. We have officially opened bakeries outside of New York, in the Georgetown neighborhood of Washington D.C. and Bethesda, MD, with more locations to come! Be sure to follow us on Facebook and Instagram and sign up for our email list to be the first to know about our plans in other areas. In the meantime, we’re happy to ship cookies straight to your door! Shop cookies now.

I WANT TO COLLABORATE WITH LEVAIN—WHAT’S THE BEST WAY TO REACH OUT?

For any collaborations or partnerships, please reach out to media@levainbakery.com

Can I place a wholesale order?

At this time, we don’t offer any of our products to other retailers.

Can I open a franchise?

We’re thrilled you want to become part of the Levain family. At this time, we’re not franchising nationally or internationally.

I love Levain Cookies! Do you ship them?

Yes we do! We ship our cookie gift boxes anywhere in the United States --check out our flavors and shop now! 

I’m sending a gift - do you include prices in the box?

Not to worry, we never include pricing or similar details in our orders (shipped via UPS or delivered via Caviar and DoorDash).

I’m sending a gift but don’t want my name on the paperwork - can you help?

The best way to make sure your gift is “from” the right person is to enter that information as the billing name checkout. If you’re sending from your company, for example, you could enter “Jane’s Flower Shop” rather than Jane Doe in the name field. 

Can I customize the cookies in my gift box?

The best way to customize your cookie selection is to order the individual flavors you’d like as packs of four. For example, if you want 2 flavors you can add a Box of Four Chocolate Chip Walnut and a Box of Four Dark Chocolate Peanut Butter Chip and.

We currently aren’t set up to specify what cookie flavors are included in the individual packs, but our tech team is hard at work to add this capability.

Can I order in advance?

Advanced planning is the best kind of planning! At checkout, you can enter the date that you would like your order to arrive, up to 25 days in advance. Please note that once a package is in UPS’ hands, we are unable to ensure it will not be waylaid by unforeseen events, such as weather. If your cookies absolutely must arrive by a specific date, we recommend scheduling them to arrive a day or two early; rest assured, they keep very well at room temperature for a few days or in a freezer for many weeks. 

IS YOUR PACKAGING RECYCLABLE/SUSTAINABLE?

The box and bracing trays inside are! Our new shipper is made from 50% recycled post-consumer waste material and is fully recyclable upon disposal. The interior pieces are compostable, and we removed the tissue paper and interior box to avoid additional waste. Unfortunately, the cellophane bags required to keep the cookies fresh are not recyclable, but we’re always on the lookout for new packaging options.

Help! There was a problem with my order.

We’re on the case! Reply to your order confirmation or email myorder@levainbakery.com and let us know what’s going on. We will do our best to make it right.

Do you accept returns?

Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email myorder@levainbakery.com and let us know what’s going on. We will do our best to make it right.

Help! There was a problem with my order.

Where is my order?

You’ll get an email confirmation immediately after you place your order and receive another one the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you can click to get updates on transit.


If you do not receive a confirmation email, please check your junk mail folder and add myorder@levainbakery.com to your safe senders list.


If you’re looking for a Caviar or Doordash order, you can check its status via their order confirmation email. If you run into any issues, please call their support team directly:
1-866-612-7021 option 3.

Want to learn more about shipping our Cookie Gift Boxes?

Please visit our Shipping Page for more details.

Do you offer corporate gifts?

Absolutely! We love sending cookie joy and are happy to help make your list and check it twice. For more information and to get started, fill out an inquiry form or email corporategifts@levainbakery.com

Do you offer party favors?

Absolutely! Levain Bakery cookies are an excellent—and delicious—way to keep the party going long after the last song ends. Our cookies pair well with any event—especially weddings, birthdays, graduations, and retirements. For more information, and to get started, fill out an inquiry form or email us at events@levainbakery.com.

Can I customize the packaging for large orders or party favors?

Great idea! We’re happy to work with you to customize a sticker, hang tag and/or ribbon color for your order. Minimum quantities will apply for any customization, and the price may be adjusted accordingly. For more information, and to get started, fill out an inquiry form and let us know what you have in mind using the additional comments field.

How far in advance do I need to place my order?

Since our team bakes and ships to order each day, we need some advanced notice to plan for large orders. We typically require 3-4 week’s notice for large orders and an additional week if your order includes customization. That said, we know that sometimes time isn’t on your side and are always happy to try and accommodate a shorter window. Send us an email at events@levainbakery.com, and we’ll see what we can do! 

How do I place an order for local delivery or pick up?

Breads, pastries, and cookies can be ordered through Caviar or DoorDash and delivered daily in Manhattan and within 5 to 8 miles of our bakeries in Williamsburg, Wainscott, Georgetown, and Bethesda.

Please note: Be sure to include a valid contact phone number for the person receiving the delivery so the courier can contact them if there are any issues. Caviar adds additional charges for failed deliveries, courier re-attempts and courier telephone calls required to complete delivery. Customers are responsible for giving accurate and adequate delivery instructions and contact information. If the courier cannot make contact with the recipient, the order may be forfeited without refund.

What’s the difference between ordering local delivery through Caviar or DoorDash and from your online shop?

If you would like to order breads, pastries, or cookies from one of our bakeries for delivery in Manhattan, Brooklyn, Wainscott, or the DC area you can place an order here.

If you would like to send a cookie gift box anywhere in the US, check out our online shop. Gift box packaging and gift notes are available only through our online shop; cookies ordered from a retail location will be packed in one of our standard bakery boxes.

Please note that we’re not able to ship our breads and pastries by mail at this time.

HOW DO I REDEEM MY GIFT CARD?

We sell physical cards for use in our retail bakeries. To redeem a gift card in store, simply present it at the register.

I HAVE AN E-GIFT CARD AND WANT TO USE IT IN A STORE (OR VICE VERSA) - CAN YOU HELP?

We can absolutely convert an electronic gift card to a store gift card. Email myorder@levainbakery.com and include the gift card number, and we’ll arrange for a store gift card you can pick up at your location of choice.

I LOVE THE LEVAIN BAKERY T-SHIRTS THAT YOUR BAKERY TEAMS WEAR - CAN I BUY ONE?

Right now, our t-shirts are available only to our bakery teams. Please check out our Merch page for other cool branded swag like our tote bags.  Of course, if you absolutely must have a t-shirt (we get it), we’re always looking for delightful, talented people to join our team!

ARE YOU HIRING?

We’re always looking for fun, friendly people to join the Cookie Lovers' Parade. You can find a list of all of our open positions and submit an application on our Jobs page. If you just want to introduce yourself, we’d love to meet you! Please email team@levainbakery.com with the store location you’d like to join, a recent copy of your resume, and a bit about yourself!

I HAVE ANOTHER QUESTION.

Have a cookie conundrum or just want to share the cookie love?  Drop us a line using this form, and a Levain team member will get back to you within 24 hours.

If you have a question about an existing order, please email myorder@levainbakery.com

If you have a media or press inquiry, please email media@levainbakery.com

If you have a collaboration or partnership request, please email media@levainbakery.com

Need to speak with someone at a specific bakery? View our bakery locations for phone numbers.