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Levain Bakery Cookie Company, LLC (“Levain Bakery”, “we”, “us”, or “our”) is the sole owner of the information collected on levainbakery.com, and all sub-domains hereafter referred to as “Websites” or “Sites”.
Registration is not required, but is optional and will speed and simplify online shopping for returning visitors. During registration you are required to give contact information (such as name and email address). We use this information to contact you about your order.
When you register, you will receive a confirming email. See the “Communications” section for additional information.
If you purchase a product or service from us, we will request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
When you place and order you will receive a confirming email from us and may receive an additional confirming email, with shipment tracking information, from the shipper UPS. See the “Communications” section for additional information.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our Site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information may include contact information (such as name and email address), and demographic information (such as zip code).
We use this information to monitor Site traffic, personalize our Site (via the use of anonymous information collected in surveys), and to send participants an email newsletter.
We will not share the personally identifiable information you provide through a contest or survey with third parties unless we give you prior notice and choice, subject to the terms herein.
If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit our Site. Levain Bakery does not store this information.
Levain Bakery collects your information in order to facilitate your participation in the activities you select and to prevent fraud and unlawful use. If you purchase or register for our products and services, for example, the information is used to fulfill your order. If you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your personal information may also be used to track customer preferences to provide a customized Site experience.
Levain Bakery may use aggregate, nonidentifying statistical data for improving the Sites and our products and services, providing more relevant experiences to our customers and for statistical analysis.
Special Offers and Updates
We will occasionally send you information on products, services and updates to our Web Sites. You can sign up for these emails on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-Out” section for additional information.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide a way for you to unsubscribe. Please see the “Choice and Opt-Out” section for additional information.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email notifying you of such service suspension.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see the “Choice and Opt-Out” section for additional information.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you to respond to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We store information that we collect through cookies, log files and clear gifs to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to improve the content of our Site for you.
We do not share your profile with other third parties.
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We share it in order to provide relevant partner content to our visitors.
We do not link aggregate user data with personally identifiable information.
We DO NOT share personally identifiable information with third parties except as described in the “Service Providers” and “Legal Disclaimer” sections below.
To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any data. We will not knowingly collect, use, or disclose data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian).
The Site is a general audience Site that is not designed nor intended to collect data from children under the age of 18. We ask that parents supervise their children while online.
We use other third parties such as Shopify Plus, Shopify Payments, United Parcel Service, and Klaviyo to provide shopping cart, shipping, credit card processing and email list management on our Site. When you sign up for mailing lists or order items online, we will share name, email addresses, shipping address, and credit card information as necessary for such third party to provide that applicable service.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes when we ask for such information. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or promotional communication.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. See links below.
How to Delete Cookies on IE 6.0 and 7.0
Managing cookies on Safari http://docs.info.apple.com/article.html?path=safari/2.0/en/ibr30.html
Using the Cookie Manager on Firefox and Mozilla http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.
If you reject cookies, you may still use our Site, but your ability to use some areas of our Site, such as shopping, contests or surveys, will be limited.
We and our third party content or advertising partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the “Choice and Opt-Out” section for additional information.
We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by our Website.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete and/or deactivate it by making the change on our member information page at the following link:
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about our use of SSL, follow this link to Network Solutions Safe Site information http://www.networksolutions.com/SSL-certificates/index.jsp
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Website, you can send email us at email@example.com
In the event Levain Bakery goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
Levain Bakery and our affiliates, licensors and content providers are the owners of all the trademarks used on Site. Third parties are not allowed to use and apply any of the trademarks, logos and identifying marks without our express written consent.
Last updated: April 25, 2023
The Levain Bakery mobile message service (the "Service") is operated by Levain Bakery (“Levain Bakery”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Levain Bakery’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Levain Bakery through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Levain Bakery. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18443117893 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Levain Bakery mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18443117893 or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Would you like to upgrade your 8-pack to be packaged in one of our Levain Cookie Tins?
Each online order can only be sent to one address.
We bake-to-order and limit transit time so cookies are fresh upon arrival. Shipping dates and pricing are determined by location/availability. We try our best to deliver orders as requested, but the mail carrier may experience unexpected delays. We recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date.
MORE SHIPPING INFO +
*If you enter your recipient's email address, they will receive
shipping notification emails (we won't include any order or pricing info, so your gift details
will still be a surprise!)